Experienced customer service representative skilled in communication, issue resolution, and account management in fast-paced environments.
Managed customer accounts, addressing inquiries and service requests to ensure client satisfaction.
Applied basic information security practices while handling customer data and inquiries.
Collected and documented customer information to support issue resolution and service improvements.
Resolved customer complaints effectively, maintaining positive relationships and satisfaction.
Equivity/National Storage Affiliates
Enhanced customer satisfaction with fast, knowledgeable service., Delivered fast and friendly service to handle questions and service complaints., Documented, researched and resolved customer service issues., Anticipated needs and resolved problems to keep customers happy., Managed customer calls efficiently in fast-paced call center environment., Handled customer inquiries, payments and service requests.
Degree in Translation and Interpretation
Participated in quality assurance processes to ensure service standards and consistency.