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IT Support Specialist with 3+ years in educational technology
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Competencies
Delivered onsite and remote assistance for hardware, software, and network issues, ensuring minimal disruption.
Installed and configured various educational applications and IT equipment to support learning environments.
Diagnosed and resolved basic network problems to maintain connectivity and prevent downtime.
Trained end-users on digital tools and provided ongoing support for optimal utilization.
Education
Summary
Dedicated IT support professional with hands-on experience in educational tech, hardware/software setup, and user training, committed to enhancing digital learning environments.
Key Achievements
- Provided daily technical support to learners and staff, enhancing digital learning experiences.
- Resolved hardware, software, and network issues, minimizing system downtime and ensuring smooth operations.
- Installed and maintained educational applications and computer labs, supporting training and troubleshooting activities.
Experience
Lab Facilitator / IT Support Assistant
Provide day-to-day technical support for learners and staff using digital learning platforms., Troubleshoot and resolve hardware, software, and basic network issues., Install and configure educational applications and maintain computer labs., Train end-users on computer systems and online tools to...