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Marco
Customer Support & Technical Assistance with 6 years in HVAC industry
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Competencies
Provided technical assistance to internal teams and customers, resolving complex product issues effectively.
Handled customer inquiries and complaints, maintaining high satisfaction levels in diverse environments.
Utilized tools like SharePoint and Salesforce to document processes and facilitate team collaboration.
Managed inventory, handled physical shipments, and coordinated material flow efficiently.
Supported Spanish-speaking customers in the US, Mexico, and South America, ensuring clear communication.
Education
Languages
Summary
Dedicated support specialist with 6 years of experience in HVAC, customer service, and logistics. Skilled in troubleshooting, CRM, and remote support. Fluent in Spanish with proven ability to manage diverse customer needs and support remote work environments.
Key Achievements
- Supported customers across US, Canada, and Latin America in resolving HVAC issues via phone, video, chat, and email.
- Managed technical documentation and collaborated with engineering teams to improve customer support processes.
- Supported inventory management and warehouse logistics at Harritos, establishing strong team coordination and logistical skills.
Experience
Technical Support Representative
Delivered comprehensive technical assistance to internal teams, customers, and professional contractors working for the Honeywell industry, ensuring the seamless operation of technical and administrative processes., Managed and resolved complex product-related issues, ensuring timely...
Forklift Operator
Operated forklifts and managed warehouse logistics for material handling, loading, and inventory control within a high-speed manufacturing environment., Maintained strict adherence to safety and efficiency protocols, ensuring smooth warehouse operations., Assisted in the coordination of materials...
Server and Waiter
Delivered exceptional customer service in a high-end hospitality environment, ensuring a pleasant and memorable dining experience for guests., Recorded table orders accurately, communicated menu options effectively, and ensured compliance with alcohol service regulations., Addressed guest inquiries...