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Customer Service Agent with strong communication and problem-solving skills
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Competencies
Extensive experience in managing customer interactions, resolving issues, and maintaining high satisfaction levels.
Effective verbal and active listening skills used to handle customer queries and deliver clear information.
Ability to analyze customer issues and provide appropriate solutions in high-pressure environments.
Proven capacity to manage multiple tasks efficiently while meeting KPIs and customer expectations.
Skilled in digitization, PC use, and handling multiple software tools for customer support.
Education
Languages
Summary
Dedicated customer service agent with proven ability to manage calls, resolve issues, and ensure customer satisfaction. Skilled in empathetic communication, KPI adherence, and technical tools.
Key Achievements
- Handled outbound calls in English, resolving customer issues efficiently.
- Ensured compliance with KPIs such as AHT, CSAT, and adherence at Teleperformance.
- Provided empathetic communication and supported difficult customers effectively.
Experience
Agente De Center
Atención de llamadas outbound en Ingles, Resolución de PQRS y soporte al cliente, Cumplimiento de KPIs (AHT, CSAT, adherencia), Comunicación empática y manejo de clientes difíciles