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Customer Service & Multimedia Specialist with 5+ years in Retail, Events, and Content Creation
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Competencies
Handled customer inquiries, resolved issues, and guided clients through online shopping, improving overall customer satisfaction.
Edited and assembled video content using Premiere Pro and DaVinci, supported live broadcasts, and managed technical setups at events.
Captured product images, edited photos via Photoshop, and supported freelance photography projects for brands.
Created visual materials, animations, and tutorials for internal use, leveraging Adobe tools and design principles.
Operated camera equipment, managed lighting and technical setup at events, ensuring smooth operations.
Education
Languages
Summary
A dedicated professional with over 5 years of experience in customer support, video editing, photography, and graphic design. Skilled in technical setups, content production, and client engagement, with a focus on delivering high-quality results across diverse environments and projects.
Key Achievements
- Streamlined customer support processes at Walmart, guiding clients through online transactions and improving the shopping experience.
- Managed technical setups and video editing for university events, ensuring smooth broadcasts and capturing high-quality footage.
- Designed branded graphics and produced animated content, enhancing internal communication and staff engagement at Concentrix-Rappi.
Experience
Customer Service Representative
Handled customer calls and guided clients through online purchases, Assisted customers step by step during the shopping process
Collector
Ask for the bills of each patient and call the lawyers to ask for it, Make documents of each patient to translate the cases
Photography Assistant
Captured product images for independent brands, Edited photos using Photoshop
TV Center Assistant
Operated as second camera in university events, Acted as switcher for live YouTube broadcasts
Designer and Animator
Created branded graphic materials, Developed gamification and interactive animations for internal audiences, Produced corporate and tutorial videos for staff