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Infield technician
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Competencies
Coordinated and managed technical installers, ensuring adherence to quality standards and operational efficiency.
Provided pre- and post-sales support for DSTV products and related services, including advising and product upgrades.
Resolved DSTV equipment issues and performed quality assurance, improving service reliability and customer satisfaction.
Utilized strong communication skills for effective training, customer interactions, and teamwork under pressure.
Demonstrated honesty, integrity, and effective time management in fast-paced technical and customer service roles.
Education
Languages
Summary
Dedicated infield technician with over 5 years of experience managing installer teams, troubleshooting DSTV products, and providing comprehensive customer support. Skilled in technical training, quality assurance, and sales with a strong focus on customer satisfaction and operational excellence.
Key Achievements
- Managed installer teams and conducted product training to improve service quality at Multi Choice.
- Enhanced troubleshooting procedures for DSTV products, reducing resolution times and increasing customer satisfaction.
- Handled customer interactions including sales, advising, and upgrades, demonstrating versatility across technical and sales roles.
Experience
Infield technician
Installer management, Quality assurance, Installer product training, DSTV products troubleshooting and resolution, Provincial installer management and training
Customer care representative
DSTV products sales, Insurance DSTV products sales, Upgrading customer products and giving advice, DSTV Internet sales