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IT Support Specialist with 5+ years of cross-industry experience
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Competencies
Experienced in network setup, cable management, and troubleshooting for diverse environments.
Proficient in bilingual (English/Spanish) communication, client interaction, and appointment scheduling.
Certified Apple technician skilled in repairing iOS devices, managing warranty processes, and user support.
Led support projects with law enforcement agencies, fostering client relationships and compliance.
Conducted software tests and provided feedback to development teams to improve functionality.
Education
Languages
Summary
Dedicated IT professional with over 5 years supporting technical, network, and customer service operations across various sectors including retail, healthcare, and law enforcement. Bilingual in English and Spanish, adept at troubleshooting, device repair, and project support.
Key Achievements
- Implemented network and cable management at Servicios Jones, improving system reliability.
- Supported software testing and feedback processes in software development projects.
- Managed Apple device repairs and customer service at Macstore Distribuidor, ensuring high user satisfaction.
Experience
Analyst
Technical support position responsible for the installation of computers, printers, among others., Network installation, punching, and cable management., Making tests for new software to provide feedback to the development team., Use of ERP Happy Fox ticket system, and providing wireless support...
Agent
Call center agent for a pediatrician located on the United States, creating appointments., Passing information to nurses and doctors related to patients., Identifying emergency cases to provide the best treatment to the patient in Spanish and English., Handling parents with Vietnamese, Somali and...
Technical Support
Certified Apple technician with responsibilities to learn warranty and service policies, to apply on Apple devices making repairs on iPhone, iMac, Macbook devices., Responsible for customer service and workshop management inventory and the sale of services, learning operating systems and iCloud...
Analista de seguridad informática
Supervisor for a project with Baja California police forces, providing support, training, and compliance., Seeking the best relationship between the client and the company with good communication, fast, accurate support, and teamwork.