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Customer Service and Sales Specialist with experience in hospitality and retail
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Competencies
Extensive experience in client interaction and ensuring customer satisfaction in retail and hospitality settings.
Assisted with sales processes and client advising, contributing to revenue generation and customer retention.
Handled inventory control, order processing, and administrative tasks to maintain operational efficiency.
Developed in bilingual (English and Spanish) environments, facilitating clear, effective communication.
Utilized various digital tools for coordination, sales, and administrative functions across roles.
Education
Languages
Summary
Dedicated professional skilled in client relations, sales support, and administrative operations within hospitality and retail sectors. Bilingual in English and Spanish, adept at using digital tools to enhance customer experience and operational efficiency.
Key Achievements
- Managed daily sales and customer service at Licorera spirits ron, overseeing inventory, orders, and digital sales tools.
- Supported sales and client advice at Innovacell, utilizing technology and communication skills to meet customer needs.
- Provided customer service and operational support at Hilton Sabana, practicing teamwork and bilingual communication.
Experience
Gestion administrativa y comercial
Gestion diaria de ventas y atencion al cliente, Control de inventarios y pedidos, Manejo de caja y registros, Uso de herramientas digitales para coordinacion de ventas
Asesorias y ventas
Apoyo en ventas y asesorias segun necesidades del cliente, Manejo de herramientas de tecnologia, Comunicacion clara y orientacion al cliente
Practica profesional - Area de servicios y operaciones
Atencion al cliente en entorno hotelero corporativo, Apoyo en procesos operativos y administrativos, Trabajo en equipo y cumplimiento de estandares internacionales, Desarrollo de habilidades de comunicacion en ingles y español