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Customer Service Professional with 3+ years in support and operations
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Competencies
Delivered high-quality customer service, de-escalating issues and ensuring resolution in fast-paced settings.
Managed data entry, record keeping, and provided real-time support to ensure operational efficiency.
Assisted in maintaining performance standards and managing case tracking processes.
Proficient in Microsoft Office Suite and Salesforce CRM for documentation, reporting, and communication.
Education
Languages
Summary
Experienced in managing high-volume customer interactions and supporting operational processes. Skilled in CRM tools and delivering quality service under pressure.
Key Achievements
- Escalated complex customer interactions, ensuring resolution and customer satisfaction.
- Handled over 30 calls daily in a high-pressure environment, maintaining performance standards.
- Utilized CRM systems like Salesforce to document and track incidents, supporting operational continuity.
Experience
Administrative Assistant – Customer Service
Served as escalation point for complex or high-risk customer interactions (“sup calls”)., Took over challenging calls to de-escalate situations and ensure service resolution., Provided real-time support to frontline agents by answering process-related questions., Assisted in maintaining performance...