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Customer Service Specialist with broad multichannel support experience
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Competencies
Handled customer interactions across channels, resolving issues and improving service perception.
Responsible for data loading and updates in internal systems to track and manage cases efficiently.
Utilized Word, Excel, and Access for documentation, reporting, and data management tasks.
Engaged in social media platforms such as Instagram, TikTok, and Facebook for communication and branding.
Education
Languages
Summary
Experienced in managing customer relations through various communication channels, ensuring prompt resolution, data accuracy, and service quality. Skilled in system management, social media, and documentation fosters effective support operations.
Key Achievements
- Managed high volume customer requests, complaints, and inquiries via multiple channels, ensuring timely responses.
- Acted as a liaison between users and operational teams, resolving service issues swiftly.
- Maintained and updated internal system data, ensuring traceability and data integrity for each case.
Experience
Operadora de atención al usuario
Administré un alto volumen de solicitudes, reclamos y consultas ciudadanas a través de canales multicanal, garantizando una respuesta oportuna., Actué como enlace directo entre el usuario y el área operativa para solventar incidencias en la prestación del servicio en tiempos récord., Responsable de...