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Ferney
Customer Service Specialist with 9+ years in roadside and emergency support
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Competencies
Provided customer support via phone, chat, and email, ensuring professionalism and customer satisfaction.
Carried out roadside assistance services including towing, tire changes, jump starts, and lockouts efficiently.
Utilized Swoop, Road America, and Avaya to organize and dispatch roadside assistance efficiently.
Experienced with U.S. addresses and highways, leveraging Google Maps for efficient dispatch and customer location management.
Education
Languages
Summary
Over nine years of customer service experience with a focus on roadside assistance, emergency support, and dispatch software. Skilled in managing customer inquiries, coordinating emergency services, and utilizing CRM tools to ensure efficient operations.
Key Achievements
- Served over nine years in customer service, including support for DirecTV, AT&T, and roadside assistance with Road America and Jiro.
- Gained extensive experience in handling emergency roadside procedures such as towing, jump starts, tire changes, and lockout services.
- Proficient in managing CRM and dispatch software like Swoop, 5.9, and Avaya for efficient job setup and dispatch management.
Experience
Customer Service
Customer service in English via phone, chat and emails.