Cristian - Customer Service & Administrative Specialist with 4+ years in Financial & Real Estate sectors

Medellín, Antioquia, Colombiaen

Managed over 100 leasing cases monthly, ensuring accurate documentation and smooth client experience.

Maintained high customer satisfaction by adhering to quality indicators and response times in call center operations.

Published on CazVid

Summary

Experienced in client support, process management, and document validation within financial and real estate industries. Skilled in customer service, CRM tools, and compliance standards. Known for reliability, attention to detail, and effective communication.

Key Achievements

Supported legal and financial documentation validation, contributing to process efficiency and compliance.

Skills

Customer Service & CommunicationExpert

Provided client support via phone and face-to-face, ensuring clarity and satisfaction.

Document Management & ValidationAdvanced

Handled legal and financial documentation, reducing errors and ensuring compliance.

Call Center OperationsAdvanced

Managed customer calls, maintained SLA adherence, and tracked performance metrics.

Administrative ProcessesAdvanced

Supported administrative workflows including request tracking and process follow-up.

Technical Tools & CRM Platforms

Experience

Asesor Call Center ARL SURA

Teleperformance

Mayo 2016 - Febrero 2018

Atención telefónica a afiliados de ARL Sura, gestionando llamadas diarias relacionadas con afiliaciones, accidentes laborales y procesos administrativos., Cumplimiento de indicadores de calidad y tiempos de respuesta, manteniendo altos niveles de satisfacción del cliente y contribuyendo al logro de...

Guia Inmobiliario II

Iq outsourcing

Junio 2019 - Diciembre 2025

Acompañamiento integral a clientes de Bancolombia en procesos leasing habitacional, gestionando más de 100 casos mensuales y garantizando asesoría clara y oportuna en cada etapa del trámite., Validación y control de documentación financiera y legal, contribuyendo a la disminución de reprocesos y al...