Leidy - Customer Support Specialist with 5+ years in tech and legal sectors

Provided end-to-end customer support via calls and email, resolving issues efficiently and maintaining client satisfaction.

Analyzed legal cases, responded to PQRS, and managed case data using Excel and databases within legal frameworks.

Proficient in Salesforce, Google tools, and office automation to streamline support and administrative tasks.

Fluent in English and Spanish, facilitating communication with diverse clients and stakeholders.

Managed, analyzed, and diagnosed issues involving Airbnb hosts, end users, and potential hosts. Worked until a satisfactory resolution was found., Handled outbound calls for customers, speaking English., Support included both outbound calls and email tickets., Maintain proficiency in the Salesforce...

Answer calls from users directed towards the credit department. All inbound calls are from the United States, spoken in English., Manage office automation., Management of the different Google tools and applications., Respond to user situations and issues., Fast handling in Salesforce., Timely...

Answer and intervene in the guardianship process while considering fundamental rights, in any of its procedural stages; Judgment, Contempt, and Sanction., Answer PQRS., Manage Excel and databases., Manage searches for user information, characterization of cases, procedural impulses, and provide...