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Customer Support Specialist with 3+ years in tech and retail sectors
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Competencies
Provided high-quality support via chat, email, and phone, addressing technical and account issues.
Resolved technical problems related to subscriptions and payments, supporting customer success.
Utilized CRM software to document interactions and manage customer data effectively.
Delivered clear, empathetic communication across multiple channels to enhance service quality.
Translated software and documentation to support Spanish-speaking users, expanding market reach.
Education
Languages
Summary
Experienced in resolving customer issues, enhancing service processes, and supporting multilingual markets. Skilled in technical support, CRM tools, and communication, with a focus on improving customer retention and satisfaction.
Key Achievements
- Resolved technical and billing issues for Disney+ subscribers, enhancing customer satisfaction.
- Contributed to a 10% increase in customer retention through collaboration with sales teams to improve service quality.
- Provided multilingual support by translating company documentation for the Spanish market, ensuring clearer communication.
Experience
Customer Support Representative
Provide customer support via chat, email, and phone., Resolve technical and billing issues for Disney+ subscribers., Assist users with account management, subscriptions, and payment methods., Document interactions using CRM tools and deliver empathetic, high-quality service., Translated company...
Product Support Specialist
Sales associate
Assessed customer needs to recommend the most suitable products., Provided clear information on sales, promotions, and store policies., Demonstrated strong multitasking skills by resolving inquiries, processing orders, and delivering product guidance simultaneously.