Jorge - Customer Service & Collections Specialist with 8+ years in telecommunications

Provided empathetic, assertive support to customers, resolving issues related to orders, payments, and technical features.

Monitored and managed customer payment commitments, renegotiated terms, and executed recovery strategies.

Utilized tools like Avaya, Salesforce, and AWS to assist customers with technical features and troubleshoot issues.

Applied active listening, de-escalation, and negotiation skills to resolve conflicts and improve customer relationships.

Schedule package pickups at residences and businesses., Query and provide information on order status and shipping dates, Redirect and correct orders information., Order supplies, provide and/or contact locations or other departments, Empathetic and assertive customer orientation and cases...

Monitoring customer payment commitments and reporting defaults., Managing payment agreements and financing plans., Preparing and sending collection management and control reports., Advising customers on registering payment methods and enrolling in automated payments., Assessing the payment capacity...