Experienced in providing bilingual technical support and content moderation across various platforms. Skilled in troubleshooting, customer retention, and operations management. Proven ability to handle complex issues with professionalism and efficiency.
Resolved technical application issues across multiple channels, reducing downtime and improving user satisfaction.
Provided bilingual support via calls, chat, and email, addressing customer inquiries and retention strategies.
Reviewed and moderated content, ensuring adherence to community standards and safety policies.
Handled daily business operations and staff management as a business co-founder.
Intouch CX
Provided bilingual technical support via calls, chats, and emails., Resolved application issues and minimized service downtime., Applied retention strategies to reduce subscription cancellations., Escalated complex technical issues to ensure timely resolution.
Teleperformance
Reviewed and moderated approximately 300 content items daily., Ensured compliance with community standards and safety policies., Conducted risk analysis and applied critical judgment.
Concentrix
Handled customer inquiries via chat and email in English and Spanish., Delivered effective solutions to improve customer satisfaction.
Hamburguesas Santiago's
Managed accounting, staff, and daily business operations., Developed the menu and business concept.
Technical High School Diploma
Data Management Course
Discover other professionals with similar experience
Fluent in English, Spanish, and Portuguese, supporting diverse customer bases.
