Jefton

Customer Service & Sales Specialist with 15+ Years in Call Centers

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Contact

Managua, Managua Department, Nicaragua

Open to remote

Available on CazVid

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Competencies

Customer ServiceExpert

Provided customer support and retention services in call centers, ensuring client satisfaction.

Sales & RetentionAdvanced

Performed sales, soft selling, and retention activities across different campaigns and industries.

Real Estate & Appointment SettingsIntermediate

Conducted appointment setting and client acquisition tasks within real estate and legal sectors.

Communication & Interpersonal SkillsAdvanced

Utilized clear communication and rapport-building skills in diverse customer interaction scenarios.

Education

Engineer

UPOLI University

Completed 3rd Level

Graduated

Ebenezer Baptist High School

Languages

SpanishFluent

EnglishFluent

Summary

Jeff Dundance is a dedicated professional with over 15 years in call centers, specializing in customer service, retention, and sales. Experienced across various industries including real estate, law firms, and hospitality, he excels in client interaction, appointment setting, and soft sales....

Key Achievements

Gained extensive experience in customer service, retention, and sales over a decade in call center industry.
Handled diverse roles including appointment setting, soft sales, and law firm client services.
Worked in various customer-facing positions such as sales, retention, real estate, and hospitality.

Experience

Real Estate Cold Caller and Acquisition Specialist

Kindred Pest Control and Upwork

2021 - 2025

Outbound and Inbound Sales Associate

Ibex Global

2020 - 2021

Sales and Retention Executive

WEB help Nicaragua

July 2017 - April 2020

Bartender and waiter

Casa Canada Hotel

November 2013 - September 2016

Customer service representative

SITEL Nicaragua

August 2010 - August 2013

Skills

Customer ServiceSales & RetentionReal Estate & Appointment SettingsCommunication & Interpersonal Skills

Published on CazVid - May 17, 2026

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