Dedicated professional with over 5 years of diverse experience in customer service, technical support, and sales within telecom and service industries, adept at resolving issues, managing accounts, and driving customer satisfaction.
Provided comprehensive customer support including issue resolution, account management, and communication.
Assisted customers with home security and TV services, creating tickets and guiding technicians.
Conducted outbound calls for debt collection, processed payments, and promoted services.
Ensured clear, effective communication with customers to guarantee understanding and satisfaction.
InTouch CX
Inbound calls, customer to the home security system, sales, created tickets for unresolved problems
CCSI
i was a collector that made outbound calls to collect debts from customer, search for customer that wasn’t unreachable, closed deals and process payment from customer
TELEPERFORMANCE
Tickets creation for rent a cars, Customer service and advising at the moment to rent a car., Clear communication with customer to guarantee the clear understanding of the company's services and offers.
TETECH
Responsible for giving tech support to customer regarding TV services, Ticket creation for technician to visit customer's houses., Calls listening for sales agents and ensure that they are following the right sales procedures and ensure the success company., Retain customer by using...
Certificate
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Created and modified customer accounts, managed billing inquiries, and handled transactions.
Telvista
Create flights tickets and receive payments., Sales.
