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Bilingual Customer Service Rep with 5+ years of client support
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Competencies
Handled diverse customer inquiries, providing technical support and issue resolution.
Utilized troubleshooting skills to resolve technical issues for clients via phone and support systems.
Accurately documented client data, verified information, and maintained detailed case notes.
Provided bilingual support in English and Spanish, facilitating international client communications.
Used Microsoft Excel, Word, and PowerPoint for data management, documentation, and presentations.
Education
Languages
Summary
Experienced bilingual customer support specialist with a strong background in technical troubleshooting, data management, and client relations.
Key Achievements
- Provided bilingual customer service and technical support to international clients at Startek, Comcast.
- Managed client appointments, service records, and delivered personalized service as a Self-Employed Beauty Entrepreneur.
- Handled multiple cases simultaneously, demonstrating organizational and prioritization skills across roles.
Experience
Bilingual Customer Service Representative
Provided bilingual customer service and technical support to international clients., Collected, verified, and accurately documented client data in internal systems., Managed multiple cases simultaneously while meeting quality and productivity standards., Handled inbound and outbound client...