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Celso
Customer Service Professional with 9+ years in BPO industry
Video resume
Sales team leader
Address customer services inquires quickly and acuarately,maximize customer satisfaction by resolving services issues promtly
Contact
Managua, Managua Department, Nicaragua
Open to remote
Available on CazVid
Competencies
Customer ServiceExpert
Extensive experience in addressing customer inquiries promptly and accurately to maximize satisfaction.
Team LeadershipIntermediate
Led a team managing inbound and outbound campaigns, enhancing team performance and service quality.
Communication SkillsAdvanced
Effective in providing follow-up and resolving customer issues through verbal and written communication.
Platform ProficiencyIntermediate
Experienced with various industry platforms such as Microsoft Outlook and call center tools.
Summary
Dedicated customer service professional with over nine years of experience in the BPO industry, including team leadership and multi-platform expertise.
Key Achievements
- Over nine years of experience in customer service within the BPO sector.
- Led a team for three years overseeing inbound and outbound campaigns.
- Proficient in multiple platforms including Microsoft Outlook for customer interactions.
Skills
Customer ServiceTeam LeadershipCommunication SkillsPlatform Proficiency
Published on CazVid - Jul 3, 2025