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Analista de Prevención de Fraude
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Competencies
Specialized in detecting and managing fraud cases in banking environments through detailed analysis and verification.
Experience providing technical support and user assistance for digital banking products like Daviplata.
Skilled in operating and managing multiple banking platforms including CRM, AS400, and monitor systems.
Proficient in verifying identities and information to prevent fraud and ensure compliance.
Capable of clear and effective verbal and written communication, ensuring accurate reporting and documentation.
Education
Languages
Summary
A detail-oriented professional with over 5 years in fraud detection, customer support, and platform management within banking and financial services. Skilled in managing complex cases, verifying identities, and operating advanced fraud detection platforms.
Key Achievements
- Monitored antifraud operations across various banking products, managing complex transactional cases.
- Handled platform integrations like CRM, AS400, Monitor Plus, and Biocatch for effective fraud detection.
- Provided user support for digital banking products, enhancing user experience and operational efficiency.
Experience
Analista de Prevención de Fraude
Monitoreo antifraude de productos: cuentas de ahorro/corriente, tarjetas debito, créditos, banca virtual, procesos transaccionales nacionales e internacionales realizados por los usuarios tanto naturales, jurídicas y/o empresas., Gestión de desbloqueos, bloqueos, cancelaciones, aprobaciones de...
Asesor – Analista de Soporte
Atención y soporte a los usuarios y funcionarios del banco sobre el producto Daviplata., Manejo de plataformas CRM, SistemTicket, Redeban, Gmail, Excel.