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Customer Service & Technical Support Specialist with diverse back office experience
Video resume
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Competencies
Provided customer support through calls, assisting clients in various sectors including mortgage and insurance.
Offered technical assistance in back office and support functions for electronics and service providers.
Handled tasks related to dispatching, proof of purchases, and assistant roles in back office environments.
Communicated effectively in English and Spanish, supporting diverse customer needs.
Education
Summary
Experienced in customer support, technical assistance, and back office processes across technology, banking, and service industries, fluent in English and Spanish.
Key Achievements
- Gained experience working with companies like DELL and SONY in back office roles
- Handled customer calls and provided support in mortgage, insurance, and reward card sectors
- Currently working in bank mortgage servicing, demonstrating ongoing role progression
Experience
F.O.L
Tech Support
BackOffice
Back Office Agent Level II
Back Office Support & Technical Support
Virtual Assistance (Help Desk)
Doing E-mail follow up, Dispatch orders, Assisting in meetings, Gathering information for future clients