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Cesar
Risk Analyst with 3+ years in customer service and data analysis
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Competencies
Provided customer support via calls and chats, managing client interactions effectively.
Supported risk assessments by collecting, cleaning, and analyzing relevant data.
Assisted in identifying and monitoring potential organizational risks.
Utilized sales scripts for retail outreach and conducted follow-ups for potential clients.
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Summary
Dedicated professional with over three years of customer care and data-driven risk analysis expertise, experienced in identifying organizational risks and supporting client relations.
Key Achievements
- Assisted in identifying and assessing risks affecting organizations at WNS
- Performed data collection, cleaning, and analysis to support risk evaluations
- Engaged in customer service roles including outbound sales and banking prospects
Experience
Technical advisor I / Customer Service Representative
Made outbound calls to follow up with potential clients, Used sales scripts to introduce products and make retail sales, Recorded information in CRM and followed up on leads
Operation associate / Customer banking services
Direct contact with banking prospects via chats
Jr. Risk Analyst
Assist in the identification and assessment of potential risks affecting the organization, Collect, clean, and analyze data to support risk evaluations and reporting., Monitor market trends, regulatory changes, and internal indicators that may impact risk exposure., Contribute to the development...