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Web Developer with 5+ years of building responsive websites
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Competencies
Utilized JavaScript to develop dynamic website features and improve user engagement.
Designed and implemented responsive layouts and styled content for various projects.
Built and maintained interactive web applications using React framework.
Managed code repositories and collaborated with teams using Git for version control.
Education
Summary
Experienced web developer specializing in front-end and back-end development with a strong portfolio of responsive and interactive websites.
Key Achievements
- Led the development of multiple client websites, ensuring optimal user experience and performance.
- Collaborated with cross-functional teams to deliver projects on time and within scope.
- Enhanced website functionalities through custom coding and plugin integrations.
Experience
Answering Service Representative
Handled inbound calls for a wide variety of businesses across different industries., Pleasantly greeted customers and asked open-ended questions to better determine needs., Followed customized scripts to provide information, relay messages, and book appointments., Ensured accurate communication based on client-specific guidelines and instructions.
Customer Service Representative
Handled inquiries via phone, email, and chat regarding weight-loss medication orders., Managed payments, explained company policies, and assessed customer eligibility., Delivered excellent customer service, ensuring satisfaction and retention.
Customer Service Representative
Scheduled automotive service appointments including oil changes, mileage checks, and maintenance services., Utilized CRM tools to track vehicle records and customer interactions., Performed upselling by identifying customer needs and recommending appropriate services.
Sales Representative
Conducted cold calls to mental health facilities to generate qualified leads., Scheduled presentations for marketing services tailored to mental health providers., Built rapport with prospects and contributed to increased lead flow.
Customer Service Representative
Managed high-volume customer calls and emails for Omni Cheer., Facilitated communication between internal departments to ensure timely resolutions., Implemented strategies to enhance customer satisfaction.
Customer Service Representative
Managed customer inquiries across multiple campaigns., Ensured accurate updates to customer records.
Patient Coordinator / Sales Coordinator
Assisted patients with dental treatment planning, coordination, and follow-up., Guided patients through treatment options and answered questions regarding procedures., Managed travel logistics and appointments for international patients., Maintained accurate records using CRM software to ensure a smooth patient experience.
Sales Representative / Closer
Conducted research to identify sales opportunities., Built and maintained customer relationships, contributing to increased revenue.
Customer Service Representative
Managed customer inquiries for the DirecTV campaign., Ensured accurate record updates., Supported customer satisfaction and retention by offering clear, empathetic communication across bilingual interactions.
Customer Service Representative
Assisted customers with billing updates and contract disclosures, ensuring clarity and compliance with company policies., Provided step-by-step support in technical troubleshooting, helping clients resolve issues efficiently and improving satisfaction., Engaged in soft sales by identifying customer needs, recommending suitable products/services, and contributing to revenue growth., Handled general inquiries with empathy and professionalism, fostering positive customer relationships and trust.
Customer Service Representative
Delivered comprehensive customer support, including billing updates, contract assistance, technical troubleshooting, soft sales, and general inquiries, with a focus on clear communication and customer satisfaction., Ensured accurate data entry and customer record updates.