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Competencies
Demonstrated experience with Customer support via chat, email, and calls.
Demonstrated experience with CRM management (Zendesk, Salesforce, Georgias, Genesys).
Demonstrated experience with Conflict resolution and post-service follow-up.
Demonstrated experience with Clear written and verbal communication.
Demonstrated experience with Ticket management.
Education
Languages
Summary
Professional profile
Experience
Customer Service Agent
Resolved customer inquiries regarding internet, landline, and digital TV services effectively, enhancing customer satisfaction.
Customer Service Agent
Provided customer service and technical support to multiple customers through phone, SMS, and chat in the Sony (audio department).
Back Office Representative
Reviewed and approved multiple documents customers sent, such as IDs, passports, threshold documents, and partnerships.. Checked websites for product provision and illegal product sales, verifying internet presence.. Helped customers with splitting rent amounts, memberships, or late fees.. Handled multiple interactions via emails, managing around 40–50 emails daily to ensure rent was paid before the 5th of each month.
Customer Service Agent
Provide customer service to organizers worldwide who face various issues in creating, managing, or charging for their events, tickets, and payouts to multiple attendees. This support is offered through chat and email.
Freelancer
Remote customer service (email, chat, phone calls). Technical support and basic troubleshooting.. Writing automated responses (scripts)
Commercial Auto Insurance Quoter
Assisted with data entry and back-office duties with multiple companies making commercial auto insurance, workers' compensation, and garage liability quotes.. Sent proposals with prices and months included. In this role, I used Adobe Acrobat, Excel, Slack, and multiple tools to quote depending on the market and type of quote.
Freelance Services
Remote customer service (email, chat, phone calls). Technical support and basic troubleshooting.. Writing automated responses (scripts). Data entry and back office