Proven expertise in supervising operations, evaluating data accuracy, and delivering high-quality customer service. Skilled in technical troubleshooting, multilingual communication, and workflow optimization, adaptable to remote and fast-paced environments.
Led teams to meet productivity and quality goals, ensuring operational compliance.
Assessed and classified large volumes of data with consistency and adherence to guidelines.
Handled inbound and outbound support, troubleshooting, and communication in bilingual settings.
Resolved basic technical issues across multiple systems, maintaining customer satisfaction.
ALCEMA
Supervised daily operations and coordinated multiple teams to meet productivity and quality goals, Resolved issues efficiently under time-sensitive conditions, Ensured compliance with operational standards and procedures, Reported performance metrics and optimized workflows
Centific / OneForma
Evaluated and classified large volumes of data following strict guidelines, Maintained high accuracy and consistency in a remote environment, Met performance-based quality and productivity metrics
GUUD Consulting
Provided customer support via calls and digital channels, Assisted users with account inquiries and basic technical issues, Navigated multiple systems and databases simultaneously, Documented interactions accurately following structured processes, Maintained a professional, empathetic, and...
Biotechnology Engineer
Reported metrics and streamlined operations to improve efficiency in dynamic environments.