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Cesar
Customer Service/team Manager
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Competencies
Extensive experience assisting customers with inquiries, troubleshooting, and resolving issues in telecom, banking, and entertainment sectors.
Led and supported customer service teams, maintained records, and improved team performance through coaching and supervision.
Maintained detailed records of customer interactions using CRM systems to track issues and follow up effectively.
Troubleshot common cell phone and billing issues to resolve customer problems efficiently.
Provided roadside assistance interpretation, facilitating communication in challenging situations.
Education
Languages
Summary
Experienced customer service specialist with over a decade of providing support in telecommunications, banking, and entertainment industries. Skilled in team management, troubleshooting, and CRM record keeping. Committed to delivering excellent service and continuous growth.
Key Achievements
- Progressed from inbound call handler to supervisor and support coach within customer service roles.
- Managed customer inquiries and troubleshooting across multiple companies including Verizon, Redbox, and Citizens Bank.
- Handled billing, transaction, and technical issues effectively in high-volume inbound call environments.
Experience
CUSTOMER SERVICE/TEAM MANAGER
Assist customer with movies, video games and DVR rented.
Team Manager
Handled inbound calls for a telecommunications company selling cell phone plans., Maintained detailed records of customer interactions in CRM., Tech Support troubleshoot common cell phone issues.
interpreter
Roadside Assistance.