Experienced reservation and guest service professional with over five years in hospitality environments, skilled in guest relations, reservations management, and team collaboration.
Delivered excellent service to guests, addressing their needs and resolving issues effectively.
Managed reservations via OTAS and direct channels, including check-in/out processes and follow-up procedures.
Collaborated with departments to report issues and improve guest experiences.
Prepared shift reports, tracked payments, and maintained operational documentation.
Hotel Aloft Playa del Carmen
Reservations, payment tracking, future reservations, Reports, guest service, reporting problems with other departments, complaints follow ups.
Hotel Moonshine
Check in - Check out process, Shift reports, Payments follow ups, OTAS, reservations, Provide excellent customer service to guests, walk ins, upgrades.
BFH Attraction Hotel
Check in - Check out process, Shift reports, Payments follow ups, OTAS, reservations, Provide excellent customer service to guests, walk ins, upgrades.
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Worked within teams and demonstrated proactive leadership in managing guest interactions and operational tasks.