Demonstrated experience with Written/Verbal Communication.
Demonstrated experience with Time management.
Demonstrated experience with Call center operations.
Demonstrated experience with B2B Service.
My English Coach
Assigned English teacher for academic groups in an Online English Course., Used pre-written curriculum to teach students English via remote video conferencing., Administered assessments and standardized tests to evaluate student progress., Supported student skill development in alignment with personal and academic goals.
ResultsCX
Actively listened to customers' requests, confirming full understanding before addressing concerns., Demonstrated respect, friendliness and willingness to help wherever needed., Actively listened to customers, handled concerns quickly and escalated major issues to supervisor., Handled multiple calls per day to address customer inquiries and concerns., Carried out day-to-day duties accurately and efficiently.
Home English
Reviewed homework assignments to better gauge students' learning progress and grasp of new concepts., Used pre-written curriculum to teach students English via remote video conferencing., Prepared and implemented lesson plans covering required course topics., Administered assessments and standardized tests to evaluate student progress., Supported student skill development in alignment with personal and academic goals.
Bachelor’s Degree
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Demonstrated experience with Complaint resolution.
Teleperformance
Answered product and service questions, suggesting other offerings to attract potential customers., Responded to customer requests for products, services and company information., Answered customer telephone calls promptly to avoid on-hold wait times., Clarified customer issues and determined root cause of problems to resolve product or service complaints., Delivered prompt service to prioritize customer needs., Promptly responded to inquiries and requests from prospective customers.
Teleperformance
Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements., Served as liaison for company, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up and customer relations., Retained excellent client satisfaction ratings through outstanding service delivery.
