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Customer Service & Data Entry Specialist with 6+ years in client support and quality assurance
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Competencies
Entered and verified extensive customer and application data across multiple roles, ensuring accuracy and compliance.
Provided technical and general support to clients, managing inquiries, refunds, and personalized assistance in bilingual environments.
Evaluated agent performance through call reviews, ensuring adherence to call flow and KPIs to improve customer interactions.
Assisted clients with technical issues related to services and accounts, providing solutions and troubleshooting support.
Scheduled customer appointments in the solar industry, engaging potential clients and coordinating follow-up activities.
Education
Languages
Summary
Experienced professional with over 6 years in customer service, data management, technical support, and quality assurance. Adept at handling bilingual client inquiries, evaluating service quality, and managing applications for government and corporate clients.
Key Achievements
- Processed applications for US government phone program, reviewing documentation and determining approval status across multiple roles.
- Evaluated customer calls and provided feedback to improve service quality at Call Criteria and Solar X Partners.
- Assisted clients with technical and billing issues in bilingual support, handling inquiries and refunds in English and Spanish.
Experience
Data Entry
Organized and analyze data., Inputting invoices infromation such as: Name, Description, Quantity, Total, etc.
Customer Service and Technical Support Agent
Assisted clients with inquiries, issues and concerns by providing technical support, processing refunds and offering personalized responses in English and Spanish.
Back Office / Data Entry
Processed applications for US citizens that where applying for a free government phone., Review a range of documentation, such as name, DOB, SSN, addresses and entered the information into database, filled the application and Approved/Disapproved it.
Quality Analyst
Listened pre-recorded calls, evaluated the agents customer service based on the KPIs, provided feedback and give a score to the calls.
Appointment Setter
Working as an appointment setter in the Solar Industry, the goal is to get the potential customers to schedule an appointment.
Quality Analyst
Listening to pre-recorded calls, evaluating if agents are following the call flow, if they are asking the require criteria, maninh sure they are sending Quality Appointments.
Onboarding/Credentialing Specialist
Manage onboarding, processed documentation and applications for credentials.