Charmaine - RECEPTIONIST

Demonstrated experience with Customer service.

Demonstrated experience with Live Chat Support.

Demonstrated experience with Conflict Resolution.

Demonstrated experience with Executive Assistance.

Demonstrated experience with Calendar Management.

Responded to customer inquiries via phone, email, and WhatsApp.. Logged and tracked customer complaints to support quick and accurate resolutions.. Educated customers on services, payment methods, and account statuses.. Collaborated with internal departments to resolve billing and service issues.. Maintained accurate customer records and updated CRM systems.. Delivered professional, empathetic service in a high-pressure environment.

Managed email correspondence, scheduled meetings, and maintained calendars.. Supported data capture, filing, document organization, and record maintenance.. Assisted with client inquiries and routed messages to the appropriate team members.

Assisted customers and couriers with order, delivery, and account-related queries through phone, chat, and email support.. Resolved delayed, missing, and incorrect order issues professionally while maintaining service quality.. Coordinated with restaurants, drivers, and customers to support timely delivery and issue resolution.. Processed refunds, escalations, and compensation requests according to company procedures.. Updated customer information and maintained accurate records in internal systems.. Provided real-time support to couriers regarding delivery routes, app issues, and order updates.. Maintained strong customer satisfaction by handling complaints calmly and efficiently.. Worked in a fast-paced environment while meeting daily targets and service level agreements.