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Team Lead with 10+ years in Customer Service and Operations
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Competencies
Supervised daily team operations, set expectations, monitored performance, and supported issue resolution.
Directed administrative, HR, and operational processes to ensure smooth company functioning and compliance.
Handled customer inquiries, maintained records, and ensured customer satisfaction in fast-paced environments.
Assisted in scheduling, shipment tracking, and maintaining operational documentation for transportation activities.
Facilitated effective communication among teams, clients, and stakeholders to support operational goals.
Education
Languages
Summary
Dedicated professional with over a decade of experience in team supervision, operational management, and customer service across logistics, administrative, and client-focused roles. Proven ability to optimize processes, lead teams, and ensure high-quality service delivery.
Key Achievements
- Led and supervised team operations, ensuring quality and timely task completion at INTOUCH CX.
- Directed administrative and operational processes, improving organizational efficiency at EMVO-TRANS.
- Supported coordination of transportation schedules and maintained shipment records in logistics roles.
Experience
Team Lead
Supervised daily team operations to ensure timely and high-quality task execution., Set clear expectations, monitored performance, and supported issue escalation and resolution., Promoted accountability, collaboration and continuous improvement., Ensured adherence to internal procedures and service...
Administrative Manager
Directed administrative, HR, and operational processes, ensuring smooth and compliant company operations., Supported billing activities, payment follow-ups, and administrative records, maintaining accurate documentation., Coordinated with internal stakeholders to resolve operational issues and...
Operational Assistant
Assisted in coordinating transportation schedules, shipment tracking, and operational documentation., Maintained accurate shipment and operational records, supporting reporting and data integrity., Supported communication between clients, drivers, and warehouse teams to ensure timely deliveries.
Customer Service Representative
Supported customer inquiries related to accounts, services, and issue resolution, ensuring timely and accurate responses., Maintained accurate records of customer interactions and followed up to ensure satisfaction., Demonstrated strong communication, problem-solving, and empathy skills in...