Dedicated professional with over a decade of experience in team supervision, operational management, and customer service across logistics, administrative, and client-focused roles. Proven ability to optimize processes, lead teams, and ensure high-quality service delivery.
Supervised daily team operations, set expectations, monitored performance, and supported issue resolution.
Directed administrative, HR, and operational processes to ensure smooth company functioning and compliance.
Handled customer inquiries, maintained records, and ensured customer satisfaction in fast-paced environments.
Assisted in scheduling, shipment tracking, and maintaining operational documentation for transportation activities.
INTOUCH CX
Supervised daily team operations to ensure timely and high-quality task execution., Set clear expectations, monitored performance, and supported issue escalation and resolution., Promoted accountability, collaboration and continuous improvement., Ensured adherence to internal procedures and service...
EMVO-TRANS
Directed administrative, HR, and operational processes, ensuring smooth and compliant company operations., Supported billing activities, payment follow-ups, and administrative records, maintaining accurate documentation., Coordinated with internal stakeholders to resolve operational issues and...
TRANSPORTES Y LOGÍSTICA V & S
Assisted in coordinating transportation schedules, shipment tracking, and operational documentation., Maintained accurate shipment and operational records, supporting reporting and data integrity., Supported communication between clients, drivers, and warehouse teams to ensure timely deliveries.
EVERISE
MBA in Human Resource Management and Leadership
Bachelor of Business Administration
High School Diploma in Sciences and Arts with specialty in computer sciences
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Facilitated effective communication among teams, clients, and stakeholders to support operational goals.
Supported customer inquiries related to accounts, services, and issue resolution, ensuring timely and accurate responses., Maintained accurate records of customer interactions and followed up to ensure satisfaction., Demonstrated strong communication, problem-solving, and empathy skills in...