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Project Manager with over 10 years of experience in telecommunications
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Competencies
Managed cross-functional teams to deliver complex telecommunication projects on time and within budget.
Directed installation and upgrade of network systems including hardware and software components.
Assessed project risks and implemented mitigation strategies to minimize impact.
Facilitated communication between technical teams and clients, ensuring clarity and alignment.
Improved operational workflows to enhance efficiency and productivity.
Education
Summary
Experienced project manager with a comprehensive background in deploying telecommunication networks and leading technical teams.
Key Achievements
- Led a team of 15 to successfully deploy multiple network infrastructure projects.
- Streamlined project workflows, reducing completion times by 20%.
- Developed risk management protocols adopted company-wide.
Experience
Customer Service Representative — Bank of America Corp
Responded to customer inquiries regarding checking and savings accounts., Executed wire transfers, stop payments, and account transfers., Handled transactions including deposits, withdrawals, and check processing., Provided education on online banking and fraud prevention., Maintained friendly and professional customer interactions to ensure satisfaction.
Global Expert
Trained and onboarded new hires weekly on products and systems to ensure their success., Accurately processed payments, account updates, and call logs., Collaborated with training, customer service, and tech support to achieve performance goals in AHT, NPS, and transfer metrics., Delivered exceptional customer support by resolving concerns with empathy and expert product knowledge.
Customer Service Representative
Managed customer inquiries via phone and email regarding orders., Assisted marketing team by correcting website inaccuracies and adding products online., Checked inventory and placed phone orders for customers., Provided a superior customer experience by proactively resolving concerns.
Research Agent — Nielsen
Conducted outbound calls to households to complete surveys and educate them on proper meter usage., Managed inbound calls addressing survey questions, general inquiries, and reported lost meters., Ensured accurate data collection and compliance with established procedures., Coordinated installation of equipment, guided households through the process, and completed demographic updates.