Experienced in customer service, sales, collections, and IT support, with a focus on leadership and process improvement.
Provided customer support with patience and efficiency, handling pressure and ensuring client satisfaction.
Supported Windows-based applications and internet connectivity, troubleshooting technical issues for clients.
Led teams in meeting SLAs and improved service delivery processes.
Engaged in sales and collection activities, contributing to revenue goals and client relations.
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Quick learner recognized for seeking improvements to streamline work and support peers.
