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Christian
IT Support Specialist with 18 years in Customer Service and Leadership
Video resume
Dispatcher
I have worked with Customer service companies since 2005.nI have experience in sales, collection but mainly IT support.nI am a very patient person working with customers.nI am used to working under pressure.nI am a quick learner and I enjoy looking for ways to improve and make easier the job for me and my peers.
Contact
Queretaro, Querétaro, Mexico
Open to remote
Available on CazVid
Competencies
Customer ServiceAdvanced
Provided customer support with patience and efficiency, handling pressure and ensuring client satisfaction.
IT SupportAdvanced
Supported Windows-based applications and internet connectivity, troubleshooting technical issues for clients.
LeadershipIntermediate
Led teams in meeting SLAs and improved service delivery processes.
Sales and CollectionsIntermediate
Engaged in sales and collection activities, contributing to revenue goals and client relations.
Problem SolvingAdvanced
Quick learner recognized for seeking improvements to streamline work and support peers.
Summary
Experienced in customer service, sales, collections, and IT support, with a focus on leadership and process improvement.
Key Achievements
- Over 18 years of experience working with customer service organizations since 2005
- Progressed from technical roles to leadership positions, emphasizing SLA adherence
- Gained broad expertise in sales, collections, and IT support, primarily supporting Windows-based applications and internet connectivity
Skills
Customer ServiceIT SupportLeadershipSales and CollectionsProblem Solving
Published on CazVid - Jul 3, 2025