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Christian
Quality Assurance Auditor with ISO standards & Customer Support
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Competencies
Applied ISO 9001 and ISO 19011 standards to monitor and improve manufacturing quality.
Assisted customers via live chat, email, and calls, providing technical support and support ticket management.
Responded to technical requests, translated documents from English to Spanish as needed.
Utilized MySQL, JavaScript, and SQL for manual testing and data validation.
Education
Languages
Summary
Professional with experience in quality assurance auditing, customer support, and technical assistance, complemented by a materials engineering background.
Key Achievements
- Conducted internal audits following ISO 19011 procedures to ensure compliance.
- Developed and implemented continuous improvement plans within manufacturing processes.
- Provided technical support to eBay sellers, ensuring customer issues were addressed efficiently.
Experience
INTERNAL QA AUDITOR
Following up and continuously improving productive processes with quality indicators under the ISO 9001 standard., Planning and following up of corrective actions and continuous improvement plans within the manufacturing processes., Making follow-up by internal audits through ISO 19011 procedures.
Customer service
Give technical support to sellers of eBay website.
MANAGEMENT PERSONNEL SELECTION TECHNICIAN
Respond/reply to live chat support requests. This is accomplished through live chat, emails and phone calls. Note the Opportunity in CRM of interaction., Respond to live tech support phone calls. Note the Opportunity in CRM of interaction., Notify Account Representative/Accounting department of interaction, as needed., Light training to new trial customers (upon shop request) and notify Account Rep if a full training walk-thru is requested by the shop., Create Support Tickets for items that require IT support for correction., Provide support for Sales/IT/Management special projects. As directed by the Technical Manager or any other company Manager., Translate English language Docs to Spanish, as needed. Upon request.