Experienced in medical billing, legal assistance, and sales with a proven ability to improve processes, support clients, and ensure accuracy. Skilled in communication, research, and quality assurance across diverse roles.
Expertise in managing medical billing, claims processing, and denials resolution to optimize revenue cycle.
Proficient in legal research, case document preparation, and client support within legal environments.
Skilled in sales techniques, client upselling, and maintaining high-quality customer interactions.
Strong communication skills complemented by attention to detail and thorough research capabilities.
The Auctus Group
Follow up on open claims/research denials., Manage bills/invoices for 3 clinics., Process adjustments for uncollectible accounts., Handled CPT codes, resubmit with claims as needed., Meet defined productivity and accuracy standards., Knowledge of medical insurance plans, billing guidelines and appeals processes.
Krause and Kinsman Law Firm
Perform legal research/ Set documents for cases., Gather all potential case information., Assist Plaintiff with case status, updates and provide legal advice., Follow up clients’ requests such as loans, medical records, legal forms., Maintain constant communication with paralegals for escalations.
Convergys
Sales for new and existing customers/ upsell products., Monitors and evaluates the quality of the verification part of the call., Monitors and evaluates the quality of the verification part of the call done by the agent following the verification process standardize by the department., Produce excel report for sales disposition tracking purposes., Enters/Encodes specific data needed., Provided specific action – both positive and corrective disposition of the sale., Conduct verification talks to Operations Teams for coaching/clarification purposes.
High School
Marketing
Digital Marketing & Social Media
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Concentrix Nicaragua
