Christian - Supply Water Systems Overseer with 10+ years of diverse industry experience

Popayán, Cauca Department, Colombiaen

Supervised the Rural Potable Water and Sanitation Information System (SIASAR) at Emcaservicios.

Led a team of 14 in remote Cauca communities to identify needs and propose sustainable solutions.

Published on CazVid

Summary

Experienced in supervising water and sanitation projects, managing healthcare accounts, and delivering exceptional customer service across multiple channels.

Key Achievements

Managed healthcare accounts receivable, billing, coding, and insurance claims at Health Prime Cali.

Skills

Team ManagementAdvanced

Managing teams in field and office settings to execute projects and improve operations.

Customer SupportExpert

Handling customer inquiries across multiple channels and resolving technical issues effectively.

Medical Billing & Claims ProcessingAdvanced

Performing billing, coding, and insurance claims handling within the healthcare revenue cycle.

Data AnalyticsIntermediate

Analyzing data related to water systems and healthcare operations to identify needs and improve processes.

Multichannel Customer SupportAdvanced

Providing support via phone, email, live chat, and social media for diverse customer needs.

Languages

Spanish(Native)English(Professional Proficiency (C1))

Experience

Supply water systems information overseer

Emcaservicios

08/2019 - 12/2023

Led the supervision of a Rural Potable Water and Sanitation Information System (SIASAR), Managing a team of 14 in remote areas of Cauca to identify needs and propose sustainable improvements for those communities.

Customer Service Agent

Amazon Colombia

07/2024 - 12/2024

Handling customer inquiries effectively in multichannel support (Phone, email, live chat and social media), Resolving technical tasks relating to Amazon’s website, Prime services and/or digital devices (Echo, Kindle etc)

Account Receivable Specialist

Health Prime Cali – VCU Hospital

01/2025 - Current

Healthcare Accounts Receivable Management, Medical Billing & Coding (ICD-10, CPT, HCPCS), Insurance Claims Processing (Medicare, Medicaid, Commercial), Denial Management & Appeals, Payment Posting & Reconciliation, Revenue Cycle Optimization, HIPAA & Regulatory...