Christian - Customer Service Leader with 9+ years experience in call center industry

Santa Ana, Santa Ana, El SalvadorRemoteen

Progressed from Customer Service Rep to Team Leader over nine years.

Led a team of customer service representatives for the past three years.

Published on CazVidVideo interview availableOpen to remote

Summary

Experienced in call center operations with a strong focus on team leadership, problem-solving, and customer satisfaction.

Developed organization, problem-solving, and result-oriented skills in a call center environment.

Customer ServiceExpert

Handled customer interactions and resolved issues efficiently in a call center setting.

Team LeadershipIntermediate

Supervised and coordinated team activities for customer service representatives.

Problem SolvingIntermediate

Identified and addressed customer concerns and operational challenges.

OrganizationIntermediate

Managed schedules and workflows to ensure smooth customer service operations.