Dedicated operations professional with a proven track record supervising team performance, ensuring quality standards, and process efficiency across telecom and insurance industries. Skilled in workforce management, customer service, and operational oversight.
Overseeing daily operations to improve efficiency and ensure compliance in telecommunications and insurance sectors.
Leading customer support and sales teams to enhance service delivery and meet sales targets.
Managing quality control processes to maintain high standards in service delivery and operational accuracy.
Supervising teams across multiple roles, including attendance verification and work hour validation.
Collective Solution
Alorica
Studypool
Itel International
Managing quality, Attendance verification, Verifying that all work hours are correct and entered into the system in order to process the employee's payment.
Bachelor Degree
Bachelor Degree
Verifying employee work hours and attendance to ensure accurate payroll processing.