Experienced in customer support, wagering clerk roles, and team management within banking, betting, and service industries, with a focus on operational excellence.
Provided customer support across banking, sportsbook, and fitness industries, ensuring client satisfaction.
Handled wagering, grading, and ticket writing in various sportsbooks, ensuring accuracy and compliance.
Managed staff at LARED L.R and led customer service teams at VIALYNX and Youwager, overseeing operations and training.
Managed payroll and operational tasks at LARED L.R, streamlining workflow and staff management.
BAC San Jose
Treasury Department teller, Front Office Teller
LARED L.R
Payroll management, Staff Manager
OASA (Sportsbook.com)
Customer Service & Wagering Clerk, Fraud department, Platinum department or VIP Customer Service clerk
VIALYNX Bally Total Fitness
FIRST FIDELITY (Youwager.lv)
ISO 9000 Formation
Bank Teller Certification
Microsoft Office & Windows
Cellphone Repair Technician
AVIS-Budget Car Rental Customer Service & Sales Certification
Betting Platforms: ASI & DGS Administration
Led project initiatives at Nica.bet, coordinating tasks and resources for betting platform development.
PERHEAD.com (DGS)
Customer Service Manager, Customer service trainer
Jazz sportsbook (DGS,Don Best)
Grading Manager
UBER and car rental business
Youwager
Youwager (ASI)
Don Best Power User & Trainer