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Customer Service & Wagering Specialist with 10+ years in betting and banking
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Competencies
Provided customer support across banking, sportsbook, and fitness industries, ensuring client satisfaction.
Handled wagering, grading, and ticket writing in various sportsbooks, ensuring accuracy and compliance.
Managed staff at LARED L.R and led customer service teams at VIALYNX and Youwager, overseeing operations and training.
Managed payroll and operational tasks at LARED L.R, streamlining workflow and staff management.
Led project initiatives at Nica.bet, coordinating tasks and resources for betting platform development.
Education
Summary
Experienced in customer support, wagering clerk roles, and team management within banking, betting, and service industries, with a focus on operational excellence.
Key Achievements
- Progressed from teller roles in banking to customer service and wagering positions in betting companies.
- Managed teams including customer service and operations, including staffing and onboarding responsibilities.
- Coordinated multiple roles across banking, gaming, and ride-sharing industries, demonstrating versatility and adaptability.
Experience
Treasury Department teller
Treasury Department teller, Front Office Teller
Manager
Payroll management, Staff Manager
Customer Service & Wagering Clerk
Customer Service & Wagering Clerk, Fraud department, Platinum department or VIP Customer Service clerk
Customer Service and retention rep
Wagering Clerk (Ticket writer)
Wagering Clerk
Customer Service Manager, Customer service trainer
Wagering clerk
Grading Manager