Dedicated IT professional with extensive experience in technical support, network troubleshooting, and user account management. Proven ability to resolve complex issues efficiently and enhance user satisfaction.
Proficient in troubleshooting hardware, software, and network issues across diverse environments.
Skilled in managing user accounts, security groups, and permissions to ensure secure network access.
Dedicated to delivering high-quality support, consistently achieving high customer satisfaction ratings.
Experienced in diagnosing and resolving network issues to maintain reliable connectivity.
AZDPS
Used a ticketing system to support internal users with computer and network related issues, Performed routine Active Directory tasks including password resets, management of security groups and management of users through Active Directory, Completed troubleshooting on Windows, Mobile Devices and Mac/Apple Devices both remote and onsite, Performed Network and software troubleshooting
Document Technologies
Provide exceptional customer service on a daily basis, including taking extra steps towards ensuring the end user is 100% satisfied, Troubleshooting, network connectivity and solution development skill, Provide customer service to an average daily number of users across the Department(s) and across the organisation, Assess all calls and ensure timely resolution within company-defined timeframes, Use proficiency with MS Office Suite, Outlook and MS Teams and Web Ex to support colleagues and diagnose technical issues, Strong with supporting Windows 7 & 10
American Airlines
Provided first level support to end users for PC hardware and Network (Windows 7/Windows XP environments) and Mainframe (UNIX/IBM) environments, Provided courteous, efficient, and professional customer service to inquiries, address and resolve promptly.
Certificate
Certification
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Hewlett Packard
Identified and escalated priority issues per client specifications, Provided suggestions regarding increasing technical support productivity, Assisted customer by providing a high level of customer service, Maintained sales goals, Gathered information appropriately to develop an accurate understanding of customer technology infrastructure, Identified and executed revenue generating opportunities which resulted in sales exceeding company's objectives, Adapted solution design to new requirements, Excellent oral and written communication skills with the ability to maintain positive disposition during customer interaction
