This is my profileContact via CazVid
Ciko
Customer Service Specialist at Vodacom Customer Care
Contact
Competencies
Proficient in addressing customer needs, resolving issues, and maintaining positive interactions.
Effective communicator with experience in customer service, tutoring, and volunteer coordination.
Collaborates well with others in volunteer and customer service environments to achieve common goals.
Able to maintain composure and efficiency under pressure, evidenced by multitasking in call center role.
Education
Languages
Summary
Motivated individual with experience in customer care, tutoring, and animal rescue. Skilled in communication, teamwork, and stress management, eager to contribute effectively.
Key Achievements
- Completed over 180 hours of volunteer work at Wet Nose Animal Rescue, demonstrating dedication and compassion.
- Provided academic support and created engaging lessons for learners in Grades 8–10 at Mamelodi Initiative.
- Handled customer inquiries and resolved complaints efficiently, maintaining high service standards at Vodacom.
Experience
Volunteer
Completed more than 180 hours of community service at the animal clinic.. Dealt with animals that had no homes or were abandoned due to injuries.. Kept track of medication schedules for different animals.
Volunteer Tutor
Provided academic support to learners in Grades 8–10.. Planned and delivered engaging lessons.. Assisted with homework and exam preparation.. Created a supportive learning environment.
Call Centre Agent
Handled customer inquiries and resolved complaints.. Provided accurate information over the phone.. Maintained a high standard of customer service.