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Cindy
Customer Support Specialist at DXC Technology
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Competencies
Skilled in delivering professional and effective support via multiple communication channels.
Proficient in diagnosing and resolving hardware and software issues, with formal IT training.
Excellent at maintaining clear, empathetic communication with clients and team members.
Highly proficient in Microsoft Office Suite, Microsoft Teams, and Skype for daily operations.
Education
Languages
Summary
Dedicated support professional with over 3 years at DXC Technology and a strong background in customer service and technical troubleshooting. Skilled in communication, problem-solving, and IT tools, with certifications in cybersecurity and hardware/software fundamentals.
Key Achievements
- Resolved diverse technical and customer issues efficiently, ensuring high customer satisfaction.
- Developed proficiency in troubleshooting hardware and software problems through IT certifications.
- Maintained professional communication across multiple channels, including calls, chats, and tickets.
Experience
Technical Support/Customer Service
Receiving calls, chats, web tickets, resolve any issue in a professional way in customer service, technical issues
Customer service experience