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Customer Service Specialist with versatile experience in banking, telecom, and debt negotiation
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Competencies
Delivered outstanding support and assistance to clients across banking, telecom, and debt services.
Effectively communicated with clients to address inquiries, provide solutions, and negotiate debt reductions.
Resolved customer issues and tailored financial solutions based on individual needs.
Supported team effort and coaching within customer service roles to improve service quality.
Managed multiple inquiries and negotiations efficiently across different roles.
Education
Languages
Summary
Experienced in delivering personalized financial solutions, resolving inquiries, and negotiating debt reductions across banking, telecom, and debt support sectors.
Key Achievements
- Provided personalized financial solutions to banking clients at Scotiabank
- Handled inquiries and resolved issues efficiently for clients at CL & B Maintenance and Claro Codetel
- Negotiated debt reductions and maintained professional relationships with creditors at Broadway Support Services
Experience
Customer Care Advisor
Assisting clients with their banking needs, Addressing inquiries, Providing personalized financial solutions
Customer Service Representative
Providing outstanding support and assistance to clients, Handling inquiries and resolving issues
Customer Service Representative
Selling television, internet, and telephone service packages, Meeting each customer's unique needs
Debt Negotiator
Helping clients regain control of their financial lives, Negotiating reductions in unsecured debts with creditors, Maintaining respectful, professional relationships with all parties involved