Claudia - Customer Service Representative with 3+ years of tech support and client assistance

Managua, Managua Department, Nicaraguaen

Delivered high-quality customer support via multiple channels, ensuring accurate and timely issue resolution.

Provided executive assistance to managers, supporting operational efficiency.

Published on CazVid

Summary

Dedicated customer support professional with over 3 years of experience in troubleshooting, client communication, and operational assistance. Skilled in CRM, e-commerce tools, and technical support for Windows and Xbox platforms.

Key Achievements

Troubleshot technical issues for Xbox and Windows OS, demonstrating technical expertise.

Skills

Customer SupportAdvanced

Handled customer queries across phone, chat, and email, focusing on e-commerce and tech support.

Technical TroubleshootingIntermediate

Provided technical support for Xbox and Windows OS using industry-standard tools and methods.

CRM & E-Commerce PlatformsAdvanced

Utilized CRM systems and Shopify to manage customer interactions and support online shopping processes.

Microsoft Office & Google WorkspaceAdvanced

Proficient in Docs, Sheets, Gmail, Calendar, and related tools for administrative and operational tasks.

Languages

English

Experience

CUSTOMER SERVICE REP.

WORK WISER

03/2021 - 08/2025

Provided high-quality customer support through phone, chat and emails, in online purchasing, returns, and refunds, consistently delivering accurate and timely resolutions., Provided some executive assistance to managers.