Claudia - IT Technical Support Agent with Customer Service expertise

Utilized customer service skills to address client needs and resolve issues efficiently.

Provided assistance troubleshooting hardware and software problems remotely.

Developed basic sales skills through interactions and ticket creation for maintenance services.

Worked within team environments, supporting collaborative customer support efforts.

Answer incoming phone calls and troubleshoot customer tech problems with computer software and hardware., Work in team environments.

Create ticket request for maintenance on different trades, such as electrical, carpentry, plumbing, painting and heating, ventilation and air conditioning (HVAC).