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IT Technical Support Agent with Customer Service expertise
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Competencies
Utilized customer service skills to address client needs and resolve issues efficiently.
Provided assistance troubleshooting hardware and software problems remotely.
Developed basic sales skills through interactions and ticket creation for maintenance services.
Worked within team environments, supporting collaborative customer support efforts.
Education
Languages
Summary
Experienced in resolving technical issues and delivering customer service across diverse support environments.
Key Achievements
- Provided technical troubleshooting support for customer software and hardware issues at TKM Customer Solutions.
- Handled incoming calls effectively, resolving client issues and maintaining customer satisfaction.
- Created maintenance tickets across multiple trades, including electrical and HVAC, at Telvista Inc.
Experience
IT Technical Support Agent
Answer incoming phone calls and troubleshoot customer tech problems with computer software and hardware., Work in team environments.
Customer Service Representative
Create ticket request for maintenance on different trades, such as electrical, carpentry, plumbing, painting and heating, ventilation and air conditioning (HVAC).