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Competencies
Demonstrated experience with Strong Communication Skills.
Demonstrated experience with Dedicated Team Player.
Demonstrated experience with Creativity.
Demonstrated experience with Management.
Education
Languages
Experience
Customer Service Representative - Remote Work
Handling direct calls with a positive tone and comprehensive support to callers., Staying informed about available job opportunities for effective assistance to potential candidates., Addressing candidate concerns by understanding organizational processes., Redirecting calls to necessary channels (recruitment, employee experience, payroll, travel, onboarding, etc.)., Taking messages and recording them appropriately in relevant channels for unanswered calls., Following up with the recruitment team to manage candidate calls., Constant monitoring and response to text messages and VM on the Mighty line; efficient management of Breezy emails and messages., Organized maintenance of the database by deleting candidate cards as requested, with caution in cases useful for the future., Supporting teams by scheduling or rescheduling calls as needed., Collaborating with Business Analysts by providing candidate resumes., Daily drafting and sending of follow-up reports labeled for coordinator verification and continuity in the next customer service shift., Retrying interrupted communications with candidates on hold.
Administrative Assistant
Efficiently scheduled appointments for drug tests, ensuring timely completion of pre-employment requirements., Conducted comprehensive background checks to facilitate the hiring process., Proactively followed up with candidates via calls, emails, and text messages to guide them through the contract signing process., Sent necessary documents to candidates, providing clear instructions for completion., Implemented a systematic approach to checking candidate responses, ensuring continued interest in the hiring process., Collaborated closely with the HR team to streamline administrative processes and enhance overall efficiency.
Call Center and Customer Service Worker
Lead management: Direct contact with potential clients ("leads") interested in mortgage loan programs, ensuring efficient and professional interaction., Financial assessment: Collecting and verifying key financial information, including monthly and annual income, credit score, and available funds for the down payment., Needs analysis: Identifying and evaluating clients' needs regarding their desired location for property purchase., Bilingual communication: Fluent in both Spanish (native language) and English, effectively communicating with both Spanish-speaking and American clients., nxt G3N platform: Efficient use of the platform for managing leads and financial data, optimizing contact and follow-up processes.