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Customer Service & Sales Specialist with diverse experience in retail and call centers
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Competencies
Assisted customers in person and over the phone, resolving issues and promoting products.
Promoted and sold products in a retail setting, maintaining an organized sales area.
Handled and verified customer orders and monitored driver activities in back office roles.
Provided support for household and internet services, addressing customer complaints and issues.
Education
Languages
Summary
Experienced in retail sales, customer service, and call center support, adaptable and solution-oriented.
Key Achievements
- Managed customer transactions and sales at retail environment, ensuring accuracy and compliance
- Provided technical and customer support for broadband and satellite services, resolving complaints
- Monitored and verified driver operations via camera systems and email communication in a back office role
Experience
CASHIER
Worked in customer service, Collection and merchandise review, Preparation of tax credit, Management of POS
AUXILIARY SALES
Customer service, Promote and sell product, Keep the assigned area in order
TELEOPERADOR
Help the customer with orders, complaints, refunds about household products.
TELEOPERADOR
Provide customer service regarding complaints or problems with residential services equipment such as Internet, satellite cable.
TELEOPERADOR BACKOFFICE
Verify and monitor cameras and orders about the drivers of the company, Send emails of the managers to confirm the orders or report something unusual with the driver.