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Sales & Customer Service Specialist with 5+ years in retail and wellness
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Competencies
Utilized CRM software to track interactions and improve customer retention at Cani Hair Extensions.
Participated in developing and executing sales strategies to boost product lines and customer engagement.
Handled customer inquiries and resolved issues to increase satisfaction and repeat business.
Assisted in managing and organizing client programs, contributing to business growth at REACH HOLISTIC STUDIO.
Created and conducted training sessions on product knowledge and sales techniques to improve team performance.
Education
Languages
Summary
Experienced in developing training programs, enhancing customer satisfaction, and supporting business growth through effective sales and relationship management in retail and health sectors.
Key Achievements
- Improved onboarding efficiency by developing training programs for new hires at Cani Hair Extensions.
- Enhanced customer satisfaction from 75% to 90% within one year through service improvements.
- Contributed to a 20% sales growth in the first quarter by assisting with new product launches and sales techniques.
Experience
Sales and Customer Service Representative
Developed and implemented training programs for new hires, improving onboarding efficiency., Increased customer satisfaction ratings from 75% to 90% within one year., Collaborated with team members to create a comprehensive FAQ document, reducing repetitive inquiries by 30%., Utilized CRM software...
Manager / Business Development / Public Relations
Worked directly with owner/founder, Antonio Almeida, who had a history of successfully developing numerous health & fitness clubs throughout the US., Assisted Antonio in managing and organizing every aspect of the business, especially by developing and maintaining a loyal clientele,...