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Customer Service & Sales Specialist with 4+ years in Call Centers
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Competencies
Delivered quality service and handled diverse customer inquiries and issues at SITEL.
Resolved technical repair issues to ensure customer satisfaction.
Managed product orders and addressed service problems to meet company targets.
Coordinated medical follow-up appointments through outbound calls at Oclinicals.
Education
Languages
Summary
Experienced in high-volume call centers, capable of troubleshooting, sales, and appointment scheduling.
Key Achievements
- Provided high quality customer service and technical troubleshooting at SITEL
- Met company expectations in high-volume call center environment
- Managed patient scheduling for medical follow-ups at Oclinicals
Experience
Customer service representative
high quality service to callers, Troubleshoot technical repair and assured clientele satisfaction and positive experience
Sales agent
Met company’s expectations in a high-volume call center solving service problems, product order progress and other concerns, Provided exceptional customer service to every caller on a daily basis
Scheduling specialist
Making outbound calls to get pt’s schedule for the medical follow ups